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Getting Virtual Communication Right

Virtual communication allows us to communicate with people all over the world in many ways. Videoconferencing tools such as chats, calls, and online meetings are all available. These tools assist teams to stay connected, exchange information quickly and increase collaboration. These tools let organizations connect with a global audience and extend their reach.

When working remotely, it is vital to make sure you have a documented and well-established procedure for communicating with your team. It should include things like when and how to schedule meetings, the expected response times, as well as how to escalate urgent issues.

A well-organized procedure will ensure that all team members are on the same page about project progress, deadlines and any other critical updates. Meetings create a sense unity which helps create positive working conditions.

Virtual Communication: Getting it Right

Communication in the virtual workplace can be problematic particularly when certain forms of communication do not have non-verbal signals. For instance, text messaging and instant messaging don’t allow for a clear sense of tone and purpose. It is easy to miss the subtle hint that a comment is sarcastic, or take on an innocent meaning.

Group chats and meetings are not permitted to make use of hand gestures. This is an important aspect of communication. For instance, a thumb up could mean approval, or a raised hand may signify asking questions. It is important to use tools that support a broad range of communication, so that your employees can choose the one that best suits their needs.

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